VA LGY
The VA offers a home loan benefit to service members and their families. They are searching for a vendor to help them provide information and options to their audience in a usable way.
Project Background
The Department of Veterans Affairs (VA) helps Service members, Veterans, and their families become homeowners by providing to lenders a home loan guaranty which guarantees a portion of the loan against loss, which in turn helps lenders provide the buyers with more favorable financing terms. The VA put out requests for proposals (RFP) because they wanted a vendors help to expand the program and update how people who qualify get their information.
​
We were given two weeks to present a fleshed out concept to the VA on how we would solve their problem. I worked in a team of three, as the sole designer, and created visuals for review including:
-
Sample persona
-
New home buyers journey map
-
Low-fidelity prototype (Salesforce inspired)
Impact
I presented and answered questions about my designs to VA Leadership, company leadership, and multiple mortgage company leaders. Our concept was to create an online portal to support the end-to-end journey of Veterans as they become homeowners or have their home modified, as well as make sure Veterans have access to the best possible mortgage product for them.
​
Due to the work on the project my company was awarded a $329M VA Loan Guaranty Service (LGY) DevSecOps contract!
